President’s Management Agenda: Quarterly Update

U.S. Office of Management and Budget

The May updates covered progress made during the second quarter of FY2023 (Jan – Mar) in each of the three priority areas: federal workforce, customer experience, and business operations.

White House Reveals Two New “Life Experience” CX Projects

FedScoop

The White House has revealed details of two governmentwide technology projects focused on improving the user design of systems used by citizens to subscribe for Medicare and apply for federal disaster relief programs.

Resource of the Week:  Problem-Framing Canvas: Making Sense of Problems for Better Responses

Griffith Centre for Systems Innovation

This canvas and workbook help develop better skills to analyze problems and to reflect, test, and learn about possible responses more effectively.