Using Data to Improve Customer Service

Federal News Network

Interview with the director of data and evaluation at the Health Resources and Services Administration (a part of the Department of Health and Human Services). Alek Sripipatana oversees the entire “life cycle” of data for 30 million service recipients of federal health services.

Pandemic Spending Exposes Weaknesses in How Data Is Handled

RouteFifty

Keeping track of how pandemic relief money was spent by localities is extremely difficult due in part to the problems that state and local agencies have in collecting and analyzing data, as well as the technological limitations associated with their databases.

Resource of the Week:  Key Performance Indicators Infographic

Key Performance Institute (via LinkedIn)

Here’s an infographic that puts an entire semester’s worth of info on a single page! It will take hours to digest, though, since there’s so much rich content to absorb.