Data-Driven Decision-Making Is Key to Better Customer Service in Government

Federal News Network

The Biden administration, in its push to improve customer experiences across government, is using data to pinpoint where those services aren’t meeting expectations.

OMB’s Joint Review Meetings Improve Performance

Federal News Network

Over the last two years, the Office of Management and Budget held about 60 joint review meetings with agencies, starting as a pilot with the American Rescue Plan Act and then expanding and institutionalizing them for other laws like the Bipartisan Infrastructure Law, the Inflation Reduction Act and several others. The lessons learned and best practices that come from the meetings aren’t just limited to that one agency or program.

Webinar: Performance Management Lessons from Mesa, AZ (Thur, Dec. 7, noon Eastern)

National Academy of Public Administration

Public officials from Mesa, Arizona, will talk about how their city is learning to manage performance to engage and help its elected executives, legislators, appointed managers, and career officials realize better community outcomes and government quality. 

How Foresight Thinking Helps Cities Get Ahead

Bloomberg Cities

 Local leaders are finding ways to broaden their focus—beyond the management of day-to-day and medium-term priorities—to include time to anticipate and plan for long-term challenges and opportunities before they materialize. This involves three key steps.

Resource of the Week: States & Localities Making an Impact

GovLoop

Download this new Carahsoft-sponsored guide to explore nine examples of state and local agencies making a significant service impact to see how you can, too.