CAP Webinar: Using Performance Data to Improve Customer Experience: Thursday, Feb 29, 1 p.m. Eastern

The goal is to organize around the customer, not around the delivery programs; research shows that when citizens feel they are treated fairly and professionally, trust in government increases. Our presenters have first-hand experience grappling with these issues and will be able to provide webinar participants with a real-time picture of the progress and challenges they face.

 Capacity Building for Evidence-Informed Policy Making

European Commission

This 2-year project promotes reforms in public administration and research & innovation systems for better evidence-informed policymaking. Seven countries will benefit from this project by developing tailor-made recommendations, capacity building workshops, and symposia. Countries include: Greece, Belgium, Czech Republic, Estonia, Latvia, Lithuania, and the Netherlands.

Data-Driven Strategic Planning

PATimes

“Every year, local governments invest resources, time and energy into strategic planning, and at the end of the process, they have a beautiful and aspirational document to share with the community and inspire staff. Then the plan goes on a shelf and gathers dust until someone decides years down the line it is time to run through the process again.” It doesn’t have to be this way, writes Tanya Settles. 

What Does “Accountability” Mean?

IBM Center for The Business of Government

Don Kettl writes: “Like it or not, it’s impossible to run a government without relying on experts. The ancient Chinese emperors discovered this and created the world’s first civil service system to hire the best and the brightest to work for the government.” These experts inevitably accumulate power and that power is hard to control.

Toward More Useful Federal Oversight

IBM Center for The Business of Government

Shelley Metzenbaum writes: “Well-executed oversight is an invaluable aspect of government operations. It complements program and cross-program implementation by increasing the likelihood that government spending and actions realize their intended benefit.”

Learning Agendas Offer Promise to Improve Federal Strategic Planning

IBM Center for The Business of Government 

Woody Stanley writes: “the Evidence Act requires agency leaders to develop annual evaluation plans and a multi-year evaluation plan, also referred to as a learning agenda, which should lead to better internal coordination and greater consideration of data and evidence in the strategic planning process.”

From Predicting to Scenario Planning – The Fate of the Colorado River

Washington Post

In a shift from a Fortan-based prediction model, those who rely on the Colorado River for water are now testing water-sharing strategies with the Bureau of Reclamation’s new web-based tool that harnesses more than 8,000 possible futures of the river to see how policies stand up against the wild swings and uncertainties brought on by the warming climate.

Maryland Partners with Arnold Ventures on Evidence on Proven Programs

Governor Wes Moore

Through their new partnership with the State of Maryland, Arnold Ventures will provide up to $20 million over the next four years in matching funds to select programs engaged with governmental entities—such as state and local agencies, county and municipal governments, school districts, and public colleges and universities—to scale and expand proven effective social programs in workforce training, education, and crime prevention.

2022 Symposium on Performance Management: Now Published

Public Performance & Management Review

The Marc Holzer Public Performance symposium elicits participation from various countries. In particular, the 2022 symposium was very engaging with 20 panelists and 3 main speakers, and all shared excellent insights on performance management in government. Presentations and proceedings are now available via this special issue of the journal.

Is the Strategic Performance Management Certificate for You?

National Center for Public Performance

Stu Griefel provides an overview of Suffolk University’s Strategic Performance Management training certificate in this YouTube video.

Resource of the Week:  Handbook on Measuring Governance

Peter Triantafilou and Jenny Lewis

This international Handbook maps historical developments, theoretical conceptions and key approaches, and summarizes what is known about measuring governance from a variety of fields of practice: “We treasure what we measure.”