Field Guide for Financing Public Sector Integrated Data Systems & Evaluation

National Academy of Public Administration

In addition to providing critical insights, one of the most basic benefits of integrated data systems is their capacity to generate automated reports at significantly lower cost, freeing up resources for more productive activities that improve program effectiveness.

Eleven Federal Agencies Recognized for Using Evidence

Results for America

Results for America released the 2024 Invest in What Works Federal Standard of Excellence, a comprehensive assessment of the progress that 11 leading federal agencies have made in harnessing the power of evidence and data to invest in what works and expand opportunities for all.

New York City’s Innovative HR Dashboard

Barrett & Greene, Inc.

Multiple local governments will benefit from the tale of New York City’s innovative staffing dashboard, which tracks the difference between authorized budgeted positions and actual headcounts in 80 agencies.  The dashboard, which was first developed in 2022, is updated monthly with real-time preliminary data to keep track of vacancy rates. 

Customer Satisfaction Metrics Show Improvement

MeriTalk

Based on the American Customer Satisfaction’s annual survey, citizen satisfaction with U.S. Federal government services continued to improve in 2024, advancing 2.2 percent to a score of 69.7, and marking a seven-year high.

Strategic Program Management Tied to Accountability

Public Administration Review (Evan Berman, et al)

Strategic program management is an approach to advance the impact of programs. This study examines its use in Brazil and Indonesia. There, program managers felt greater performance accountability because of the use of this approach.

Evaluating the Use of Evidence in US State Governments

Public Administration Review (Chengxin Xu, et al)

In a review of three states, civil servants prefer evidence of programs from their own state, that are recent, that show positive effects from different demographic groups, and is created by independent teams.

Cross Agency Priority Goals Help Address Complex Shocks

IBM Center for The Business of Government (Chris Mihm)
Cross Agency Priority Goals can play a crucial role in enhancing governmentwide resilience and capacities to address existing and future shocks, as demonstrated by their success in reducing administrative burdens and improving the customer experience.

Resource of the Week:  Performance Readers’ Guide (Part 3)

Barrett & Greene, Inc.

We’re now presenting our third installment of books (and a couple of journal articles) recommended by the many government performance experts who have enthusiastically shared their favorite book suggestions with us. This list does not repeat any recommendations that were made in our previous B&G Reports.