Benchmarking Project Report 2025

School of Government, University of N. Carolina

The North Carolina Benchmarking Project was established in 1995 so that participating municipalities could compare service data and performance trends. In 2022, the Benchmarking Project relaunched as Benchmarking 2.0 with a new emphasis on collaboration and relationship-building. Benchmarking 2.0 offers revised framework metrics, streamlined data collection, an interactive online dashboard, and intensive in-person performance strategy sessions.