Measuring Trust in Collaborative Governance

PATimes (Denis Hendrix)

Trust is not a one-time achievement; it’s a moving target. It evolves, matures, or erodes based on experience and consistency. Hendrix’s Collaborative Governance Trust Model recognizes trust as a dynamic quality built on three key attributes: reliability, transparency, and mutual respect.

Strategic Plans? Yep. Still Relevant!

The Charlotte Observer

Since he took office in May, N. Carolina Division of Motor Vehicles commissioner Paul Tine has said he wants his agency to be known for its good customer service, rather than as a source of dread and frustration. Here’s his 35-page strategic plan to better serve customers by 2030.

Buncombe County, NC, Okays Strategic Plan, Helene Recovery Plan

Blue Ridge Public Radio News

Two weeks after adopting a countywide strategic plan, the Buncombe County Board of Commissioners unanimously approved a separate document to guide recovery from Hurricane Helene. The 205-page recovery plan covers each of Buncombe’s six municipalities, along with unincorporated areas. County government is responsible for 31of the 114 listed projects,

Innovation and Performance in Singapore

GovInsider

Amelia Tang, deputy secretary for strategy in the Singapore Prime Minister’s Office said: “We didn’t call it design thinking back then. But under every major policy, our founding fathers had to understand and define the problems, come up with creative ideas, prototype them and constantly review these solutions,” . . . “It’s about moving away from providing services centered on agency lines to one that was around the actual lives of citizens,” She advocates “creative destruction” to achieve this improved performance.

Foresight, Targets, and Future Generations

Playing with Time Blog (Cat Tully)

Reflecting on a Tsinghua University Roundtable on Future Generations in Beijing, Tully “ was struck by the emerging interest in China around the intersection of foresight, anticipation, technology adoption and long-term governance — and how similar many of the intergenerational issues are to those we see everywhere else.”

Trusting Measurement Data

LinkedIn (Ayca Tumer Arikan)

We know that poor-quality data leads to poor-quality decisions. We know that poor-quality data leads to poor-quality decisions. The problem isn’t just about “bad data”, though. It’s about how we design, define, and manage measures from the start.