When Data Challenges You to Change

Barrett & Greene (Michael Jacobson)

Over a decade, King County, WA (Seattle) decided to gather data from community members about their priorities and our employees about their engagement. What we found changed our approach to what to measure and how to prioritize our work and offers lessons on how to let the data inform decisions, strategy, and the way to do your work.

Outcome-Based Contracting in the US Government

IBM Center for The Business of Government

For years, federal agencies have been encouraged to shift their acquisition strategies from buying activities to buying results—yet the distance between aspiration and execution remains wide. This report addresses that gap.