Author Archives: aspacap

Government Reimagined: An Interview with Michael Jacobson Performance Magazine, KPI Institute  King County, WA, director of performance and strategy, Michael Jacobson, is interviewed in the cover story for this issue of Performance Magazine about his views on strategy, performance management, … Continue reading →

‘Twas the Night of Great Foresight Balanced Scorecard Institute ‘Twas the night of great foresight, when all through the land,Not a creature was stirring, but their plans were all grand.Strategies were hung by the whiteboard with care,In hopes that scenario … Continue reading →

New Federal Agency Priority Goals for FY 2024-2025 U.S. Office of Management and Budget Newly-released FY 2024-25 Agency Priority Goals span across the Federal Government and ties into several of the Biden-Harris Administration’s long-term priorities. Some represent joint efforts across … Continue reading →

Data-Driven Decision-Making Is Key to Better Customer Service in Government Federal News Network The Biden administration, in its push to improve customer experiences across government, is using data to pinpoint where those services aren’t meeting expectations. OMB’s Joint Review Meetings … Continue reading →

Aggregate to Communicate, Disaggregate to Manage Barrett & Greene Aggregate statistics may be useful as a way to communicate overall trends, but performance information is particularly useful to mangers when disaggregated – by demographics, education levels, income, or location. Webinar: Rethinking … Continue reading →