Author Archives: aspacap

OPM Announces New Job Series U.S. Office of Personnel Management The 2016 Program Management Improvement Accountability Act required OPM to develop a new job series for program and project management, and to identify the key skills and competencies needed for … Continue reading →

Using Data to Improve Customer Service Federal News Network Interview with the director of data and evaluation at the Health Resources and Services Administration (a part of the Department of Health and Human Services). Alek Sripipatana oversees the entire “life … Continue reading →

Data Science Driving Major Changes to the Bureau of the Fiscal Service’s Operating Model Federal News Network The U.S. Treasury’s Fiscal Service wants its employees to have data skills. It launched a pilot, called 30-days of data science, in 2021 that … Continue reading →

CAP WEBINAR: Ensure Best Practices Aren’t Enemy of Better Practices (Wed., July 19 – 1 p.m. Eastern) American Society for Public Administration Hear how local government innovators from Myrtle Beach and Rock Hill, SC are using adaptations in process improvements and strategic … Continue reading →

Data-Driven Approaches: Fortaleza, Brazil What Works Cities In 2012, Fortaleza (a city of 2.6 million) undertook an initiative to cut traffic fatalities. Using performance management and data-driven approaches, it reduced traffic fatalities by 57 percent over the following decade. Measurement … Continue reading →