Category Archives: Uncategorized

CAP Webinar: Using Performance Data to Improve Customer Experience: Thursday, Feb 29, 1 p.m. Eastern The goal is to organize around the customer, not around the delivery programs; research shows that when citizens feel they are treated fairly and professionally, trust … Continue reading →

Using Data to Improve Program Delivery: A Case Study U.S. Department of Commerce Improving program data practices is one of many aims of the Commerce Data Governance Board (CDGB). To support bureaus in their evidence-building practices, the CDGB chartered the Metrics Working … Continue reading →

The Power of Evidence to Drive America’s Progress Results for America Over the past 10 years, the federal evidence-based policy ecosystem has expanded exponentially. This expansion has primarily focused on developing capacity within federal agencies and increasing federally supported evidence … Continue reading →

It’s a Wrap: End-of-Cycle Performance Status U.S. Office of Management and Budget The performance.gov website has posted a wrap up of the progress made by agencies toward their FY2022-23 Agency Priority Goals. A blog post highlights some accomplishments and provides … Continue reading →

When It Comes to Data, Context Is King Barrett & Greene Simply showing information one or two years back can have the perverse effect of misleading people when the most recent historical data was misleading. Webinar: Finding Data to Drive Improved … Continue reading →