Category Archives: Uncategorized

Performance Management Which Management Initiatives Had the Biggest Impact Over the Past 20 Years? John Kamensky, Business of Government A new survey identifies four sets of management initiatives that have had the greatest impact on government management efforts over the … Continue reading →

Customer Service How A Chief Customer Experience Officer Could Transform Government Martha Dorris, Government Executive Improving the public’s experience with government just makes sense. Innovation Here’s How to Stop Squelching New Ideas, Advisory Board Tells DoD Patrick Tucker, Nextgov A … Continue reading →

Analytics/Evaluation Doing Evidence Right Shelley Metzenbaum and Steven Kelman, PA Times Program evaluations should not be used primarily to define programs as “effective” or “ineffective,” but to help find ways to improve. Making government services more efficient: Introducing the ‘evidence … Continue reading →

Analytics/Evaluation Cognitive Readiness: The Future for Success? Dr. Jeffrey Talley, Business of Government As government moves forward into the 21st century, emerging cognitive technologies can spur better mission performance. DATA Act review finds errors in $2 billion of DHS transactions … Continue reading →

Performance Management The Clock Is Ticking on Trump’s Management Agenda Stan Soloway, Government Executive Without the roadmap of a viable management agenda, it’s hard to see how proposed reorganization plans could be effective. How to Prevent Soft-targeting in Government Performance … Continue reading →