Performance Management
A new model for program management
Richard Spires and Thomas Ragland, Federal Computer Week
Creating governmentwide Program Management Centers of Excellence could save countless programs that are otherwise doomed to fail.

Analytics/Evaluation
Social Programs That Work
Ron Haskins, New York Times
The Obama administration has been pursuing an important initiative to use evidence to improve social programs.
How Will Government Adapt?: Finding and Funding What Works
John Kamensky, Business of Government
Summary of a panel discussion that explored efforts to increase government effectiveness through the use of rigorous evidence about what works.

Collaboration
Understanding the “New Power” Trend
John Kamensky, Business of Government
In the 1990s, a new model of governance emerged – Reinventing Government. This model was rooted in private sector entrepreneurial approaches and market-like incentives. A new model – dubbed “New Power” – has emerged in the 2010s.

Customer Service
Enhancing the Citizen Journey Is a Government Imperative
Thomas Romeo, Government Executive
Expectations have grown for the citizen journey—the experience a person has when seeking government assistance, from beginning to end—and it is imperative that agencies deliver.

Innovation
Empowering a New Wave of Government Innovation
Robert Shea, Government Executive
Lessons from the digital age of community, creativity and collaboration.

Leadership
Ten Secret Truths About Government
Donald Kettl, Washington Monthly
What we can learn from the management mistakes of Obama and Bush.