Performance Management
Buried in the Budget: Ways to Rev Up Performance
John Kamensky, Government Executive
What agencies need to measure what works and change what doesn’t.

Analytics/Evaluation
Closing the Federal Data Skills Gap
Innovategov
Turning ideas into action will require overcoming agency obstacles, including lack of training, cultural barriers, and funding.
Chief Data Officers: Shaping One of the Newest Positions in Government
Adam Stone, Government Technology
CDOs discuss the work they do and the meaning of their jobs in the overall structure of civic governance.

Customer Service
Another highly cost-effective management tool
Steve Kelman, Federal Computer Week
Steve Kelman spotlights the way some hospitals are using survey results to radically improve customer service.

Efficiency/Reorganization
The Paradoxical Truth About Efficiency Commissions
Katherine Barrett & Richard Greene, Governing
Many states have them, but few evaluate whether efficiency commissions are themselves efficient.

Innovation
The nation’s first Pay for Success initiative for early education: An interview with Ben McAdams, Mayor, Salt Lake County
Andy Feldman, GovInnovator Blog
The initiative involves a $7 million investment in private capital to fund the expansion of the early education for at-risk children. The goal is to increase school readiness and academic performance among 3- and 4-year-olds and reduce the number of children who require special education and remedial services.

Leadership
Government’s Management Failures to Come
Paul Posner, Governing
They’re inevitable for a host of reasons, and the blame will fall on top elected officials. Can they fix problems before they become full-blown crises?