Performance Management
Unleashing Evidence-Based Management in Government
John Kamensky, Governing
By training 100 mid-level staffers as ‘Data Fellows,’ New Jersey’s child-welfare agency has found a formula for improving outcomes.

Analytics/Evaluation
Using analytics to tackle tough agency challenges: An interview with Dean Silverman, former head of the IRS Office of Compliance Analytics
Andy Feldman, Gov Innovator Podcast
How can public agencies at the federal, state and local levels use analytics — including test and learn strategies — to tackle their toughest challenges?

Customer Service
Tech Alone Can’t Solve Government’s Customer Experience Clunkers
Frank Konkel, Nextgov
Technology is helping select agencies improve their customer service, but it’s important to realize that technology is an enabler, not a cure-all.

Innovation
18F is growing up fast
Mark Rockwell, Federal Computer Week
The General Services Administration’s digital incubator group is advanced for its age.