Performance Management
New OPM guidelines to hold senior execs more accountable
Sam Ufret, Federal News Radio
The overhaul will better enable agencies to ensure members of the SES are held more accountable for individual and agency performance, and to provide new oversight guidelines.

Analytics/Evaluation
Measuring Success: Will It Play in Peoria?
Shelley Metzenbaum, Government Executive
Well-designed small-scale testing can help government achieve greater impact not only at a lower cost but also in more fair, understandable ways.

Customer Service
Embracing & Managing Negative Feedback
Darcie Piechowski, Business of Government
The immediate access to citizen feedback rendered possible by our digital world presents new and faster means for government organizations to improve their services.

Innovation
Will Urban Innovation Teams Outlast Political Change?
Paul Taylor, Governing
They have become a staple in several cities. Whether they stay around is up to new mayors in charge.

Open Government
Administration issues new mandates on crowdsourcing, citizen science
Aaron Boyd, Federal Times
OSTP has issued a memo outlining the benefits of encouraging citizen engagement to solve problems, guidelines for getting started and near-term milestones for agencies to meet.
Obama Again Found Lacking in Open Government Efforts
Charles Clark, Government Executive
Agencies are falling short of their potential in easing access to sometimes-sensitive documents, “despite commendable efforts and some meaningful transparency advancements.”

Presidential Transition
Top Obama Aide Recalls Tensions of 2008 Presidential Transition
Charles Clark, Government Executive
Chris Lu praises new book on “history’s best” White House changeover.