Accountability and Performance Weekly – December 19-January 8

Performance Management
A New Standard for What Works in City Government
Stephen Goldsmith, Governing
Bloomberg Philanthropies is providing a useful roadmap for results-oriented governance.

Why Performance Pay Is Just the Beginning
Charles Chieppo, Governing
Plenty more could be done to transform public workforces into meritocracies.

Why the feds should use behavior science to improve services
Julia Featherstone, Federal Times
A recent executive order issued by President Barack Obama in September has the potential to significantly reshape the design and delivery of government services.

Customer Service
GSA’s Citizen Services get high marks in survey, but ‘ease of use’ lags
Zach Noble, Federal Computer Week
A new survey alerted the Office of Citizen Services and Innovative Technologies to weak points in their offerings – and helped them focus on keeping things easy for users.

Government Transformation Boosters Want Another Commission
Charles Clark, Government Executive
An ambitious new commission could materialize next year if Congress passes the Government Transformation Act.

Open Government
The White House is Violating Its Own Transparency Policy
Charles Clark, Government Executive
Open government groups press OMB on delayed agency guidance.

Strategic Planning
Strategy Is About Tough Decisions
Alan Pentz, Government Executive
Strategy is all about making choices.

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