Analytics/Evaluation
Obama’s Final Budget Holds Some Surprising Hidden Pearls
Shelley Metzenbaum, Government Executive
Data on issues as varied as crime, disposable income, and heavy drinking offer valuable insight into what’s working and what isn’t in government.
Do Universities, Research Institutions Hold the Key to Open Data’s Next Chapter?
Ben Miller, Government Technology
Where government has raw data, professors and researchers have expertise and analytics programs.

Customer Service
Seven Steps to Becoming a CX Leader in Government
Martha Dorris, Government Executive
Improving customer experience could greatly benefit both employees and taxpayers.

Innovation
The Digital de Tocqueville
John Kamensky, Government Executive
Governing in the future is going to depend upon treating the public and the civil service as skilled partners in problem solving.
Encouraging and Sustaining Innovation in Government for the New Administration
Dan Chenok and Alan Howze, Business of Government
Government has made great strides in creating pathways for innovation over the last several years. The next Administration faces the challenge of how to leverage the continuously accelerating pace of change to make the government more effective.
‘Pay for Success’: An Idea With Bipartisan Appeal
Charles Chieppo, Governing
Two new initiatives show the increasing sophistication of an approach that pays social-services providers only for programs that work.
When agile development is change management in disguise
Mark Rockwell, Federal Computer Week
When it comes to digital services, the tech is often secondary at best.

Risk Management
OMB Prepares to Ratchet Up Enterprise Risk Management
Charles Clark, Government Executive
Expected in April, the new version of OMB’s Circular A-123 will likely impose new requirements that agencies formalize the discipline known as enterprise risk management.