Performance Management
Implementing Performance Measurement Initiatives In Government
Prajapati Trivedi, Business of Government
The author, who was responsible for the design and implementation of the government of India’s performance monitoring and evaluation system, offers lessons learned from his experience about not only what governments need to do but also what they must not do.
Plan to Improve Government Performance Would Actually Undercut Progress
Donald Moynihan, Government Executive
The author argues that Congress should commit to the system in place, rather than burden agencies with a duplicative set of reporting mandates.

Collaboration
Are agencies collaborating with each other more than they used to?
Steve Kelman, Federal Computer Week
Kelman reflects on how the perception of collaboration across federal agencies has evolved over time.

Customer Service
99 percent satisfaction at TSA? Congressman questions agencies’ customer service data
Nicole Ogrysko, Federal News Radio
Agencies are too selective about what they choose to include — and omit — in their quarterly customer service reports. Rep. Henry Cuellar wants agencies to start holding themselves to higher performance standards, preferably measures they don’t create for themselves.

Innovation
Using Design Thinking to Make a Difference
John Kamensky, Business of Government
The corporate world is all abuzz with “design thinking” – where services are organized around a customer’s needs. In the federal government, US Digital Services teams are fanning out across the government to promote the concept as well.
Why Didn’t E-Gov Live Up to Its Promise?
William Eggers, Nextgov
Technology was supposed to transform government 15 years ago; an “era of electronic government” was poised to make government faster, smaller, digitized and increasingly transparent.
Getting government to go digital
Chase Gunter, Federal Computer Week
A new book from William Eggers details the necessary steps for applying new technologies to the government’s processes and procedures.

Presidential Transition
White House Steps Up Presidential Transition Planning
Charles Clark, Government Executive
As required in the presidential transition law enacted in March, the White House in June has begun meeting with designated agency officers to accelerate preparations for the handoff to the next administration.