Analytics/Evaluation
The Potential Payoff for Applying Metrics and Analytics to Government Is Significant
Marc Berson and Howard Risher, Government Executive
Managers need more training, and all employees need to be involved in performance initiatives.
DATA Act: so far, so meh
Tom Temin, Federal News Radio
The DATA Act was supposed to bring transparency by having agencies adopt uniform standards for tagging spending data. But as implemented, it’s not working out that way.

Collaboration
Drivers Transforming Government: Effectiveness
Haynes Cooney, Business of Government
Applying enterprise approaches to achieve better outcomes, operational efficiency, and leaner government.

Customer Service
How to Improve Government Customer Experience
Kathy Conrad and Eric Keller, Government Executive
More agencies need to move beyond the basics.

Innovation
Federal Managers Should Learn From Denver’s ‘Peak Performance’ Program
Marc Berson and Howard Risher, Government Executive
It doesn’t require legislation or special funding, and it could produce gains in every agency.
How Agility Is Driving Government Transformation
John Kamensky, Government Executive
Government is notoriously bad at adapting to rapid advances in technology and the shifting expectations of citizens.

Reorganization
How does civil service efficiency square with agency reorgs?
Chase Gunter, Federal Computer Week
While shared services and other tech can help streamline government, federal workforce experts are skeptical about whether budget cuts can spur productivity.

Risk Management
Drivers Transforming Government: Risk
Michael Keegan, Business of Government
Mitigating risk, managing cybersecurity, and building resiliency to meet the mission of government.