Management
Reconstructing the Administrative State
Donald Kettl and Paul Verkuil, Government Executive
Five ways to recover from the shutdown.
Employees Should Be Managed as Valued Assets
Howard Risher, Government Executive
Good government will never be achieved without a well-qualified and committed workforce.
The earthquake that may cause a retirement tsunami
Jeff Neal, Federal News Network
Another government shutdown may be the earthquake that causes the retirement tsunami to finally strike.

Customer Service
Customer Satisfaction Drops Across Federal Government
Frank Konkel, Nextgov
The federal government’s 11-year high in customer satisfaction—achieved last year following two years of progress—was short-lived.

Innovation
Five Paradoxes of an Innovation Culture
John Kamensky, Government Executive
They’re hard to create, and hard to sustain.
GAO creates new team to ‘enhance and expand’ science and technology work
Tajha Chappellet-Lanier, FedScoop
GAO has created a new team to focus on its science and technology work, as the congressional agency aims to meet the increasing demand for access to such expertise.
Harnessing Innovation in the Opioid Fight
James Oddo, Governing
Civic hackathons are one way to build new tools that can augment existing efforts to combat the epidemic.
Cultivating, Not Just Calculating, Social Impact
Moaz Brown, Stanford Social Innovation Review
A new impact investing metric can not only help investors estimate the social impact of their investments, but also foster more thoughtful strategies for promoting social and environmental good.
How Artificial Intelligence Can Transform Government
Steve Bennett, Nextgov
Private businesses already use AI to find efficiencies in their own business and improve the return-on-investment of products and projects.