Accountability and Performance Weekly – August 17-23

People Don’t Always Behave Rationally—Agencies are Learning to Plan for That
John Kamensky, Government Executive
Officials are increasingly leveraging the power of behavioral science to enhance program performance.

After successful first cohort, CIO Council looking to expand, sustain cyber reskilling academy
Nicole Ogrysko, Federal News Network
The first cohort of the Cybersecurity Reskilling Academy has helped the administration identify some promising successes and some tough challenges, which federal CIO Suzette Kent said will inform future iterations of the program and other training initiatives.

4 Recommendations for a Strong Federal Data Strategy
Dan Tucker, Nextgov
We can expand upon the recommended actions to ensure federal agencies leverage data to advance their missions.

Defense Department Inaction Is Hurting Effort to Improve Pentagon Efficiency
Courtney Buble, Nextgov
Officials are nearly two years late in meeting some congressional requirements.

Customer Service
The Problem With One-Stop Government
Stephen Goldsmith, Governing
It was a big improvement for permitting and other forms of service delivery, but it’s already outdated. The new goal should be no-stop government.

Agencies have a lot of options to find innovation, it’s a matter of using them
Jason Miller, Federal News Network
Officials coordinating the implementation of the Customer Experience Cross-Agency Priority Goal and OMB’s GEAR Center are spearheading different approaches to bringing new thinking into the government.

4 modernization best practices
David Egts, Federal Computer Week
To support long-term modernization initiatives, agencies must invest in skilled staff and open, automated and collaborative processes.

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