Accountability and Performance Weekly – September 28-October 4

‘How do we do better?’ Chief data officers see hiring challenges persist
Jory Heckman, Federal News Network
Chief data officers face a long road ahead, not just getting their agencies to adopt the culture change of data-driven government, but also finding a workforce and the resources to carry out their new mission.

HHS IG office ‘putting data at the fingertips’ of its investigators in the field
Jory Heckman, Federal News Network
Through big-data tools, the Department of Health and Human Services; top watchdog has an upper hand bringing bogus health care claims to court.

Better data could help fight the opioid crisis, says DOJ IG
Tajha Chappellet-Lanier, FedScoop
More data, available in a more timely fashion, would help the Drug Enforcement Agency better combat America’s ongoing opioid crisis.

How the Army is wrangling its 187 personnel data systems
Dave Nyczepir, FedScoop
The Army Talent Management Task Force has been charged with turning the branch’s archaic personnel system into a data-driven one.

Customer Service
Federal CIO Council Turns Customer Experience Expectations On Itself
Aaron Boyd, Nextgov
The relaunched is designed to help federal IT employees better engage with their community.

Dark cloud over OPM leaves employees fearing long-term damage
Nicole Ogrysko and Jason Miller, Federal News Network
Employees say the proposed merger has lowered morale, created uncertainty and hurt OPM as the agency has shed years of institutional knowledge and lost key executives and delayed their own work.

OPM employees voiceless as administration ramped up merger efforts
Nicole Ogrysko and Jason Miller, Federal News Network
Explores how the administration’s proposed merger of GSA and OPM left employees with more questions than answers and frustrated lawmakers.

It’s time for a Cabinet-level management department
Jeff Neal, Federal News Network
While all of the focus on the OPM-GSA merger has been on OPM’s shortcomings, it is safe to say that the federal government as a whole has not covered itself with respect to management issues.

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