Accountability and Performance Weekly – February 29-March 6

Management
How Government Program Management Took a Cue from The Big Screen
Dan Chenok, Government Executive
The 1985 film “The Breakfast Club” played a key role in helping government build program management capability.

Customer Service Takes Priority at Federal Agencies
Ryan Peterson, FedTech
New technologies and management goals put citizens’ needs at the top of the list.

The Path to Improved Citizen Digital Experiences
Bob Withers, Nextgov
Measuring digital efforts is critical to creating meaningful improvements for citizens.

Open Data & Data Governance
For Federal Healthcare Agencies, a Case for Better AI Outcomes
Catherine Ordun, Government Executive
As officials increasingly turn to algorithms for assistance, they should be wary of tools that make harnessing artificial intelligence look easy.

What’s New in Civic Tech: Nation Preps for Open Data Day
Zach Quaintance, Government Technology
The 10th Annual Open Data Day is set for Saturday, March 7. Plus, meet the 2020 Innovations in American Government Award finalists; check out these five tips for cities doing data inventories; and take a look at this pair of new digital U.S. Census tools.

Podcasts
Artificial Intelligence: “It gives you possibilities”
John Gilroy & Daniel Serfaty, Federal News Network
The host and his guest discuss practical applications of artificial intelligence in government.

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