Accountability and Performance Update – November 14-December 4, 2020

Performance and Management

Disasters Are Inevitable; Government’s Inadequate Response Is Not

John Kamensky, Government Executive

New research analyzing the responses of hundreds of local leaders identified common obstacles and proven ways to overcome them.

Data Analytics and Governance

The Widespread Benefits of Federal Predictive Data Analytics

Gianna Shaw, FedTech

Health and welfare agencies at the state and local level gain information from national resources.

AI and Big Data Are Key to Continuing the Mission

Gary Newgaard, FedTech

Artificial intelligence tools can allow government agencies to analyze large amounts of data to benefit the citizenry.

AI vs. Machine Learning and What They Mean for Government

Sam Lakhia, FedTech

Federal agencies can use artificial intelligence and machine learning tools in a variety of arenas — but first, you should know the difference.

AI Promising in Health Care, but Challenges Remain

Frank Konkel, NextGov

The nascent technology is leading to positive health care outcomes, but issues may impede widespread adoption.

Innovation & Open Government

Innovation at DoD

John Gilroy, Federal News Network

When it comes to trending ideas in federal information technology, you cannot beat talking about the Defense Innovation Unit (DIU) in Silicon Valley and Kessel Run in Boston. Both represent attempts to introduce commercially successful solutions into complex DoD software requirements.

Customer Service

Agencies see success in customer journey maps — now employees are getting their own

Nicole Ogrysko, Federal News Network

More agencies are relying on customer journey maps as a way to track and measure how their constituents are using their services.

Pandemic Response and Telework

Swift Shift to Telework Proves Public-Sector’s Agility

Jed Pressgrove, Government Technology

Many public leaders long believed that the people’s business could not be done from outside the walls of government buildings, but COVID-19 showed government can function from anywhere — quickly.

7 Ways to Make Remote Work Successful Beyond COVID-19

Daniel Castro, Government Technology

Work from home was at first a temporary pandemic solution, but as public and private organizations alike make remote work permanent, they’ll need to make adjustments to more than just where staff are located.

Extolling Productivity During Pandemic, Agencies Say They’ll Make Some Telework Permanent

Eric Katz, Government Executive

More remote work can lead to cost savings and a broader applicant pool, officials say.

Telework may be the recruitment and retention solution agencies — and Congress — are looking for

Nicole Ogrysko, Federal News Network

Though Labor and Transportation were enthusiastic to embrace telework and evolve their workforce and hiring policies for a virtual world well beyond the pandemic, not all agencies may be quite as eager.

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