A KPI Needs Four Distinct Owners

PuMP Academy

Like a puppy or kitten, if no one takes personal ownership of a performance measure, it will die a slow death. Conversely, if the puppy or kitten has too many owners, everyone might assume someone else will take care of it. And it will die a slow death.

Resource of the Week:  Tier Board and Rounding Guidebook

LinkedIn (Michael Jacobson)

Rounding, the term and concept, was borrowed from the medical field when doctors go on “rounds” to check in on patients. In the performance management space, King County, WA, used it as a way for senior leaders to check in on departments and their operational and strategic performance. . . . This link includes the enterprise guidebook covering the core performance management principles, visual management guidance, and leadership behavior elements.