Author Archives: aspacap

Data-Driven Decision-Making Is Key to Better Customer Service in Government Federal News Network The Biden administration, in its push to improve customer experiences across government, is using data to pinpoint where those services aren’t meeting expectations. OMB’s Joint Review Meetings … Continue reading →

Aggregate to Communicate, Disaggregate to Manage Barrett & Greene Aggregate statistics may be useful as a way to communicate overall trends, but performance information is particularly useful to mangers when disaggregated – by demographics, education levels, income, or location. Webinar: Rethinking … Continue reading →

Emerging Challenges of Budgeting and Performance Barrett & Greene (Op-Ed by Don Kettl) “The fundamental problem is this. We tend to budget by agency and then, typically, by program within the agency. However, the actual implementation of almost every program … Continue reading →

Better Federal Contract Data and Performance Government Executive The federal government has launched a Better Contracting Initiative centered on a four-prong set of data- and performance-centered buying strategies, envisioning savings of up to $10 billion a year. Unlocking the Power … Continue reading →

Martin O’Malley’s Vision for Social Security Administration Government Executive In his Senate nomination hearing to be Commissioner of Social Security, he said: “I believe the top priority is that for as large as Social Security is, there are lagging indicators … Continue reading →