Category Archives: Uncategorized

Recognizing the Best: 2024 Edition Center for Accountability & Performance Robert Shea is this year’s recipient of the Harry Hatry Distinguished Performance Management Practice Award; Jesper Hansen and Poul Nielssen are recipients of the Joseph Wholey Distinguished Scholarship Award; Marc … Continue reading →

FY 2023 Year End Report: President’s Management Agenda – Learning Agenda U.S. Office of Management and Budget In this report you’ll find summaries of evidence-building activities across each of the PMA’s three priority areas, and an invitation to stay engaged. … Continue reading →

Unlocking the Power of City Data Results for America Does building a strong foundation of data lead to good American Rescue Plan (ARP) investments? Mathematica and RFA compared ARP Dashboard scores with What Works Cities (WWC) Certification scores. We found … Continue reading →

A Focus on Organizational Health McKinsey & Co. Some companies continue to survive and thrive despite the challenges. Why do these companies manage to succeed, year after year—operationally, financially, and otherwise—while others don’t? Twenty-plus years of proprietary McKinsey research tells … Continue reading →

CAP Webinar: Using Performance Data to Improve Customer Experience: Thursday, Feb 29, 1 p.m. Eastern The goal is to organize around the customer, not around the delivery programs; research shows that when citizens feel they are treated fairly and professionally, trust … Continue reading →