Accountability and Performance Weekly – January 24-30, 2015

Data Innovation Day 2015: Methodologies Behind Analytics Success Stories
Jason Shueh, Government Technology
Experts from the public and private sectors provide tips on issues of data privacy, education, culture, hiring and the many obstacles impeding development.

How Will Government Adapt?: Sharing Across Stovepipes Is the New Normal
John Kamensky, Business of Government
Managing the cost of government will result in breaking down barriers within and between government agencies and levels of government to improve service delivery and reduce cost.

Customer Service
Satisfaction with fed customer service worst ever
Colby Hochmuth, Federal Computer Center
The American Customer Satisfaction Index blames the decline on budget and staff cuts.

Public sector innovation teams around the world: An interview with Jo Casebourne, Director of Public and Social Innovation, NESTA
Andy Feldman, Gov Innovator Blog
How can city, regional or national governments use innovation initiatives – teams, units or funds – to catalyze innovation in the public sector?

Open Government
Bill requires agencies to provide detailed program data
Andy Medici, Federal Times
Agencies would have to provide detailed information and performance data for each of its programs, under legislation introduced by a bipartisan group of senators.

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