Accountability and Performance Weekly – August 1-14

Performance Management
Seven keys to success to your agency’s next strategic review
Federal News Radio
Interview with Chris Mihm on best practices for carrying out strategic reviews outlined in a recent GAO report.

Cracking the code on past performance
Mark Rockwell, Federal Computer Week
By federal mandate, agencies must have an intricate understanding of a company and its performance before they sign a contract with it. It’s a laudable goal, but it has also produced daunting electronic and paper trails that contractors must navigate.

Measuring Up: How Can CIOs Take Stock?
Dan Chenok and John Kamensky, Business of Government
IT has made possible the availability of real-time data and the tools to display that data, which has boosted the use of data and evidence by government decision makers. But what about the use of performance metrics by agency CIOs themselves?

GE Had to Kill Its Annual Performance Reviews After More Than Three Decades
Max Nisen, Government Executive
The company that popularized the toughest form of formal annual review is moving away from them.

Can government be agile?
Jordon Sims, Federal Times
With a promise of faster and better outcomes for everything from start-ups to the labyrinthine federal government approach to services procurement, agile approaches are in the spotlight.

ICMA Recognizes Leaders in Performance Management
ICMA has officially recognized 48 local governments for their leadership in continuous improvement through performance management initiatives.

Commerce’s lean, agile Data Corps will focus on delivery
Aaron Boyd, Federal Times
To help support the department’s many missions, Commerce’s new chief data officer is putting together a team of software engineers to build the next generation of apps and solve critical data issues.

Public Leadership and the Collaboration Imperative
Frieda Edgette, Governing
To address today’s governance challenges, the tactical skills of effective collaborative public leadership are not only valuable, they are critical to success.

Customer Service
GSA designing, deploying tools to help agencies treat citizens as customers
Jared Serbu, Federal News Radio
OMB has told agencies to rethink the ways in which they interact with the public and undertake a more customer-focused approach. GSA says it’s here to help.

4 Myths of Citizen Experience
Josh Plaskoff, Nextgov
The government needs to revamp the way it interacts with citizens.

Are Governments ‘Paying for Failure’ With Social Impact Bonds?
Liz Farmer, Governing
A social policy experiment is spreading across the country as a new way to finance, deliver, and improve public services and problems. But its merits are so far unproven.

The City of No-Frills Innovation
Jeremy Goldberg, Governing
Ten years after Katrina, New Orleans is solving municipal challenges and improving lives.

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