Performance Management
GE Saw the Light on Performance, Government Should Too
Howard Risher, Government Executive
The answer is not to end employee reviews, but to make them better.

Customer Service
Maximizing the effectiveness of customer service
Kris van Riper and Scott Sherman, Federal Computer Week
To satisfy citizens’ digital expectations, agencies should shift their focus from exceeding expectations to improving the customer service experience.
Travelers Can Write Yelp Reviews For the TSA
Adam Pasick, Government Executive
The crowdsourcing hub is now a place to rate airport security experiences.

Efficiency/Reorganization
OMB Reports $22 Billion in Savings from Cutting Unnecessary Regulations
Charles Clark, Government Executive
The White House budget office on Friday laid claim to a savings of $22 billion over the next five years from the Obama administration’s five-year-old “regulatory lookback,” designed to identify obsolete or burdensome regulations.

Innovation
Presidential program that led to Digital Service, 18F, now permanent
Aaron Boyd, Federal Times
After a three-year test run, President Obama signed an executive order making the Presidential Innovation Fellows a permanent part of the federal government.

Open Government
Giving Taxpayers More Details on Where Their Money Is Going Would Come at Its Own Cost
Charles Clark, Government Executive
CBO finds bid for in depth disclosure of program spending would cost $82 million over four years.