Performance Management
Innovation metrics can help CIOs improve performance
Sam Ufret, Federal News Radio
Through dashboards, scorecards and heat maps, CIOs can make more informed decisions faster. But things like performance and innovation of the CIO shop itself are harder to measure.

Customer Service
Agencies Look to Yelp for Customer Feedback
Russell Berman, Government Executive/The Atlantic
The feds are partnering with the popular review site to encourage conversations on public services like the TSA and IRS—and preparing to get an earful.

Innovation
Google Government Innovation Lab Reveals First Prototypes
Jason Shueh, Government Technology
Kern County, Calif., announces plans for two projects resulting from its work with the search giant.
The Uberizing of the Government Workforce
Elizabeth Kellar, Governing
As the use of contract and temporary workers grows and millennials move into government, the public sector will need to adapt.

Open Government
Beyond Facebook and Twitter – How Government Organizations Leverage Other Social Platforms Effectively
Darcie Piechowski, Business of Government
Social media provides a unique opportunity for government organizations to drive citizen engagement, and the methods for doing that are growing.