Performance Management
Chris Mihm: Agencies not following priority goals reporting standards
Federal News Radio
Chris Mihm, managing director for strategic issues at GAO, discusses a new report on how agencies are complying with the reporting requirements of the GPRA Modernization Act.
GAO: Agencies aren’t publicly explaining how they’re meeting agency priority goals
Ryan McDermott, FierceGovernment
Several federal agencies haven’t been transparent about how they’re measuring performance against their priority goals, says a GAO report.
It’s Still Hard to Find Good Agency Performance Data in One Place
Charles Clark, Government Executive
Six agencies have fallen short in publishing accessible and defensible performance data on their efforts to meet priority goals, says GAO.
How New York City Is Mainstreaming Data-Driven Governance
Stephen Goldsmith, Governing
What began as a niche innovation is creating a wider transformation of government culture.

Customer Service
Obama Tells Agencies to Hire Experts in Giving People Exactly What They Want
Eric Katz, Government Executive
Effort to recruit behavioral scientists part of initiative to improve delivery of services across government.

Innovation
‘Nudge’ your way to better government management
Steve Kelman, Federal Computer Week
Earlier this week, the White House issued an executive order that reflects a laudable effort to harness research knowledge to government performance.
Making Open Innovation Ecosystems Work: Case Studies in Healthcare
Michael Keegan, Business of Government
In the mist of tightening budgets, many government agencies are being asked to deliver innovative solutions to operational and strategic problems. One way to address this dilemma is to participate in open innovation.
HHS wants more innovators to ‘hack red tape’
Nicole Ogrysko, Federal News Radio
The upcoming fifth round of the HHS Ignite Accelerator will be the biggest one yet, thanks to high demand from the agency’s employees.
Bringing Design Thinking into Government
John Kamensky, Business of Government
Five key principles behind creating a design-centric organizational culture.
The Impact of Government Shutdowns on Innovation
Darcie Piechowski, Business of Government
It’s time to revisit the impact of past shutdowns and Continuing Resolutions, both which can delay funding to agencies and cause uncertainty over future funding.