Performance Management
Does Performance Matter?
John Kamensky, Business of Government
Performance measurement is about measuring the performance of government and its programs – but what about measuring the effectiveness of performance measures themselves? Ironically, it turns out that it is harder than you might think.

Analytics/Evlauation
The long war for data standards
Zach Noble, Federal Computer Week
Getting the right underpinning governance isn’t glamorous, but proponents say hashing out details will help unleash data’s true potential.

Collaboration
New technologies for knowledge sharing
Steve Kelman, Federal Computer Week
The potential, and limitations, of the “social intranet.”

Customer Service
OMB Creates Inter-Agency Customer Service Council
Charles Clark, Government Executive
OMB director Shaun Donovan announced the establishment of a council to coordinate agency customer service and continue progress toward cross-agency priority goals.

Innovation
FEMA, HHS turn to ‘social listening’ for better disaster response
Nicole Ogrysko, Federal News Radio
Emergency management agencies say existing social media channels are often their best way to crowdsource and collect important information during a major weather event or natural disaster. Agencies such as FEMA and the Health and Human Services Department are adapting their strategy to embrace the “social listening” concept.