Accountability and Performance Weekly – August 6-12

Performance Management
Can Self-Managed Teams Work in Government?
John Kamensky, Business of Government
Federal leaders are in a quandary about how to improve employees’ engagement on the job.

The value of Integrated Data Systems for states and localities: An interview with Dennis Culhane, Professor, University of Pennsylvania, and Co-Principal Investigator, Actionable Intelligence for Social Policy
Andy Feldman, GovInnovator Podcast
Programs and agencies in government often exist in silos, where the efforts of one aren’t necessarily connected with others and their data are not shared between them. That slows the process within government of learning what works, coordinating efforts, spurring social innovation, and continuous improvement.

Customer Service
6 steps to align agencies to citizen experience
Josh Plaskoff, Federal News Radio
Six steps to improving an agency’s customer experience.

What is 18F?
Government Technology
Founded in March of 2014, 18F is a federal digital consultancy that helps other agencies buy, build and share modern software using agile development and human-centered design.

Open Government
Can Citizen Governance Save Our Republic?
James Toscano, Governing
Some governments are moving to give citizens more of a direct role in policymaking. It’s a promising experiment.

Presidential Transition
‘Superstar’ executives lend advice to career SES on upcoming transition
Nicole Ogrysko, Federal News Radio
The Senior Executives Association has a new guidebook for SES members.

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