Performance Management
Getting Serious About Employee Performance
Howard Risher, Government Executive
Engagement surveys ignore a key issue: Leaders and their agendas matter.

Analytics/Evaluation
Evidence-Based Programs Risk Losing Funding Under Trump
J.B. Wogan, Governing
The president’s budget director wants to eliminate a fund that supports research-backed state and local projects. It’s won bipartisan support in the past. Will Congress step in to save it?
5 Strategies for Evidence-Based Policymaking
Quentin Palfrey, Governing
There’s plenty of bipartisan support for the idea. Implementing it requires some concrete steps.
One Way to Save Money, Reduce Fraud and Employ People Faster
Tod Newcombe, Governing
New Mexico has a unique program that combines behavioral economics and predictive analytics.

Customer Service
Creating User-Centric Services for Residents Is Crucial
Ryan McCauley, Government Technology
Public agencies are finding that they must upgrade their digital service delivery to match users’ expectations from the private sector.

Reorganization
The Clumsy War Against the ‘Administrative State’
Donald Kettl, Government Executive
The twin ideals of competence and responsiveness have faded
Will reviewing DoD business operations make a difference?
Jeff Neal, Federal News Radio
Given the Defense secretary’s reputation for being a no-nonsense leader, everyone in the DoD management establishment should take this directive very seriously.