Accountability and Performance Weekly – March 24-30

President’s Management Agenda
President’s Management Agenda addresses key civil service issues
Jeff Neal, Federal News Radio
The author writes that with some refinement and added planning, the PMA could be a roadmap for more effective management in government.

Performance Management
With Pay for Performance, Money Is Not the Problem
Howard Risher, Government Executive
Strengthening the way employee performance is managed is critical.

Evidence-Based Policy Meets Reality In Federal Agencies
Charles Clark, Government Executive
The Bipartisan Policy Center identifies 16 barriers to changing program evaluation culture.

Customer Service
The Question Governments Need to Ask: How Are We Doing?
Russ Linden, Governing
There is a range of customer-feedback tools, including very simple ones.

How the U.S. Digital Service thrives in the Trump era
Chase Gunter, Federal Computer Week
The tech shop that grew out of the Obama-era fix-it squad appears to be a permanent fixture of government under the Trump administration.

How ‘Service Design’ Is Changing the Way Cities Work
J. Brian Charles, Governing
New York City is betting that it can learn important lessons from the way the private sector runs. The bet is starting to pay off.

Spending measure could disrupt Trump’s plans to cut agencies
Joe Davidson, The Federal Eye
A provision in the omnibus spending bill could sharply curtail the administration’s plans to reorganize the government.

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