Performance Management
How to Improve your Organization’s Performance
Stewart Liff, Government Executive
Problems are generally caused by a multitude of issues, which are invariably connected.

Analytics/Evaluation
Data-driven policy bill stalls in the Senate
Chase Gunter, Federal Computer Week
A bill to drive evidence-based policymaking and require chief data officers at agencies has the support of the House Speaker, but remains stuck in the Senate.
How a ‘culture shift’ at SBA got program offices to embrace evaluations
David Thornton, Federal News Radio
Agencies are inundated with data. So what comes next?
Cities, CDOs and the Power of Networking
Stephen Goldsmith, Governing
Chief data officers are not only working to solve their own cities’ problems. They’re working together to share their approaches among their peers.
Steve Ballmer on Using Data to Tell Government’s Story
J.B. Wogan, Governing
The former Microsoft CEO wants Americans to have a clear picture of how government collects and spends their money – and what they get in return.

Customer Service
Starting with IT, EPA driving toward a new customer experience
Jason Miller, Federal News Radio
EPA following the data to where it can improve its customers’ experience.

Innovation
Innovation at scale: What has the White House Office of American Innovation accomplished?
Jessie Bur, Federal Times
Since its creation, the Office of American Innovation has focused on two primary initiatives: publication of an IT Modernization Report and the creation of a Centers of Excellence program.

Management
OPM Director: Expect ‘Full Court Press’ for Civil Service Changes
Erich Wagner, Government Executive
Jeff Pon says he plans to ramp up use of his administrative authority in the coming months.

Open Government
White House Produces No Evidence It Considered Public Input on Reorganizing Government
Eric Katz, Government Executive
The White House has no records relating to its categorization or analysis of public input on how it should reorganize government, according to the results of a lawsuit filed by a watchdog group.