Customer Service
Better Government Websites Build Trust with Citizens, Silicon Valley Lawmaker Says
Jack Corrigan, Nextgov
Rep. Ro Khanna’s customer-experience focused bill would require agencies to go all digital by 2020.

Innovation
Data Is Improving Government Services, But at What Cost to Citizens’ Privacy?
J.B. Wogan and Zach Patton, Government Technology
Data now informs almost everything the public sector does, and it also informs on us.
House Committee Forwards State Department Bug Bounty Bill
Joseph Marks, Nextgov
The ethical hacking competition is modeled on the Hack the Pentagon program.
Measuring the Hard-to-Measure
Andrew Siwo, Stanford Social Innovation Review
A new methodology for assessing mission-related investment strategies.
Addressing Grand Challenges in Public Administration
Terry Gerton, Government Executive
We must prepare a new generation of innovators to confront the most important questions of our times.

Management
OPM, OMB officials push major workforce changes
Chase Gunter, Federal Computer Week
Just after proposing a series of changes to the federal workforce retirement system, administration personnel directors are looking at more changes to improve recruitment and hiring.

Reorganization
Reorganizing government: Lessons for rightsizing and downsizing
Alan Balutis, Federal Computer Week
With agency reorganization plans due this month, the author offers nine reminders for executives who will shape the change.
State Department Clashed With USAID Over Redesign
Charles Clark, Government Executive
Watchdog’s postmortem suggests a lack of transparency and iffy data on program savings.