Performance Management
Better Training Is Essential for Performance Management
Howard Risher, Government Executive
It’s not enough to identify and promote those with the promise to be effective supervisors—you also have to support them.

Collaboration
Why Collaborations Fail
Jon Huggett, Stanford Social Innovation Review
What lies under the word, “uncollaborative”? Usually, it’s an unaddressed power imbalance.

Customer Service
What agency has the most improved customer experience?
Jory Heckman, Federal News Radio
Compared to the private sector, the federal government, as a whole, ranks down toward the bottom of a new customer service scorecard.
To improve agency customer experience, consider investing in the federal workforce
Jory Heckman, Federal News Radio
The federal government is chock full of chief information officers, chief financial officers and chief human capital officers. But as it stands, there are only a handful of chief customer officers.

Open Government
Harnessing the power of a data-driven government
Rich Beutel, Federal News Radio
New trends have ushered in an era of data-powered government innovation and citizen services based on the value of making government data widely available.

Reorganization
Report: Agency Reorganization Plans Include Massive Shake-up at HHS, Agriculture
Erich Wagner, Government Executive
The long-awaited release of agency proposals has been delayed until late June.
Reorganizing Welfare Programs Is a Very Big Deal
Donald Kettl, Government Executive
It can be tough for eligible families to navigate the complex system that sprawls across multiple departments.