President’s Management Agenda
Why the President’s Management Agenda Is Different From Previous Plans
Dave Mader, Government Executive
A former federal executive and veteran of previous reform initiatives believes the current agenda has staying power.

Analytics/Evaluation
What Networked CDOs Can Bring to Their Cities
Stephen Goldsmith and Jane Wiseman, Government Executive
Chief data officers are not only working to solve their own cities’ problems. They’re working together to share their approaches among their peers.

Customer Service
A new government digital services playbook
Steve Kelman, Federal Computer Week
A new digital services playbook for government managers of digital services projects aims to share lessons learned from four years of digital projects.
Trump plans to bring back Federal Customer Service Awards program
Jory Heckman, Federal News Radio
Following the release of the President’s Management Agenda, the Trump administration is relaunching the Federal Customer Service Awards program the Obama administration began in 2015.

Innovation
How to Reap Millions in Cost Savings from a State-Sponsored Hackathon
Dawn Kawamoto, Government Technology
Hawaii took an unusual approach and launched a monthlong hackathon, rather than a typical weekend warrior hackfest. The results? Millions of dollars and hundreds of hours saved.

Open Government
The Future of Civic Engagement
John Kamensky, Government Executive
The precipitous drop in public trust in government over the past decade has been unsettling, but engaging citizens directly may help reverse this trend.