Reorganization
Senators Look to Give Trump Authority to Reform and Reorganize Government
Eric Katz, Government Executive
Even if reorganization authority is provided, Congress would still have final say on changes.
The government reorganization plan: There may be a pony in there after all
Alan Balutis, Federal Computer Week
Attention and criticism have focused on the proposed org-chart changes but the real opportunities lie elsewhere.

Customer Service
When delivering citizen services, consistency is key
Kathleen Lear, Federal Times
Conflicting messages remain a major impediment for citizens looking to obtain the right information about government services.

Innovation
Social Impact Bonds, Explained
Sheela Pandey, Joseph J. Cordes and Sanjay K. Pan, Government Executive
These partnerships between investors, governments and nonprofits are a new way to pay for programs and services that help people in need and address problems like mass incarceration.

Leadership
Is leadership churn limiting agency effectiveness?
Chase Gunter, Federal Computer Week
Turnover in the Trump administration is at historic levels, which takes a toll on the ability of agencies to execute on their missions.

Open Government
Fostering ‘Massive Engagement’
Zack Quaintance, Government Technology
A new best practices guide from messaging platform Twilio seeks to bridge the gap between constituents and elected officials.