Accountability and Performance Weekly – July 14-20

GAO wants better data, more workforce planning for government reorg
Chase Gunter, Federal Computer Week
The administration’s proposed changes have the potential to save money long-term, but Congress’ investigative arm wants to make sure the plan takes previous reorg attempts into account.

Dems on Trump reorg: ‘Where’s the data?’
Derek Johnson, Federal Computer Week
Democrats in the Senate are reluctant to support the Trump administration’s reorganization plan before OMB provides the underlying analysis used to justify claims it would lead to smoother governance.

Tempers Flare as White House Defends Reorg Proposal Against Accusations of Stonewalling
Eric Katz, Government Executive
The White House released proposals last month, but OMB Deputy Director for Management Margaret Weichert said the suggestions were merely preliminary submissions.

The top 4 proposals in the federal reorganization lineup
Jessie Bur, Federal Times
The government reorganization plan released last month included over 30 proposals to change the functions and authorities of various government agencies. Four of those items could see the earliest movement forward.

The Magic of “Multisolving”
Elizabeth Sawin, Stanford Social Innovation Review
Six principles and practices to unlock cross-sectoral collaboration.

Customer Service
Why customer-centered government empowers feds
Jessie Bur, Federal Times
Recent emphasis on customer-centered government may have the side effect of empowering federal employees to have more involvement in agency improvements.

USDA aims to become ‘faster, friendlier and easier,’ without more funding
Jory Heckman, Federal News Radio
Responding to the Trump administration’s push to improve service, the USDA has tasked its agency heads to appoint “customer experience champions,” whose full-time job is dedicated to improving service. All told, the USDA has appointed 40 customer service champions.

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