Analytics/Evaluation
Why the push toward evidence-based policy doesn’t have to be scary for feds
Nicole Ogrysko, Federal News Network
Agencies are at vastly different stages today in implementing their own learning agendas and building evidence-based policy.
Evidence-based policymaking uneven across government
Chase Gunter, Federal Computer Week
Since the evidence-based policymaking commission unanimously approved its report, backers are waiting for new legislation or an administrative push.
Distracted by Data
Stephen Goldsmith, Governing
With all the new information governments have available, it’s too easy to focus on improving existing processes rather than on better ways to address underlying problems.

Customer Service
GSA Releases Customer Experience Playbook
Frank Konkel, Nextgov
The government released a go-to guide for customer experience practitioners.

Management
Learning from Government’s Past to Anticipate Its Future
Dan Chenok, Government Executive
Stepping back to view progress over decades reveals an evolution in government management and provides valuable perspective on the future of public service.
Improving Employee Engagement
Stewart Liff, Government  Executive
The author suggests that agencies look at their FEVS results from a different perspective.

Reorganization
These Are the 15 Trump Reorganization Proposals Agencies Can Advance Without Congress
Eric Katz, Government Executive
A majority of the proposed reforms will require legislation, and lawmakers appear poised to block others.
Trump Demands 5 Percent Spending Cuts From Every Cabinet Agency
Eric Katz, Government Executive
President Trump has previously called for spending reductions at most federal agencies in his budget proposals but Congress has declined to go along with those proposals.