Accountability and Performance Weekly – December 1-7

The Missing Piece in OMB’s Push for High-Value Government
Andrew Feldman and Kathy Stack, Government Executive
The administration should seize the opportunity to catalyze high-value work at all levels of government.

Why Taking a Step Back From Social Impact Assessment Can Lead to Better Results
Anita Fuzi, Lidia Gryszkiewicz, and Dariusz Sikora, Stanford Social Innovation Review
Before diving into measurement, organizations must establish awareness of and readiness for impact in every aspect of their operations.

How to Build High Performing Teams
Harrison Tasoff, Government Executive
Government-funded research shows the major factor for success: connectedness.

Customer Service
How Leaders Can Get Customer Experience Results in 2019
Eric Keller and Kathy Conrad, Government Executive
Four concrete steps that will enable lasting improvements.

Building Organizational Muscle and Mindset to Gather Participant Feedback
Brad Dudding and Chris Watler, Stanford Social Innovation Review
How shifting attention from gathering data about clients to gathering data from them helped a criminal justice organization improve services for participants and increase equity in the process.

Census Project Matches Your Agency’s Data with Civic Innovators
Aaron Boyd, Nextgov
Through The Opportunity Project, Census is connecting data-laden federal agencies with private-sector innovators who can use that data to solve real problems.

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