Performance Management
Not enough for OPM to claim ‘innovation’ in performance management, GAO says
Nicole Ogrysko, Federal News Network
Chief human capital officers told GAO they’re seeking best practices, guidance and research on leading performance management concepts from OPM.
OPM Could Do More to Help Agencies Fight Perception High-Performers Aren’t Rewarded
Erich Wagner, Government Executive
GAO finds the government’s HR agency does not update its website enough, and it does not share its research into private sector innovations in performance management.
Time for a Three-Legged Measurement Stool
Fay Twersky, Stanford Social Innovation Review
Going beyond traditional monitoring and evaluation to focus on feedback can lead to new innovations in the social sector.

Analytics/Evaluation
Agencies look to bring partners into federal data strategy ‘conversation’
Jory Heckman, Federal News Network
With OMB soon to release the draft version of its federal data strategy, forward-thinking agency program offices see opportunities to leverage their data to get a better sense of how much performance they get out of each dollar in their budgets.

Customer Service
Engaged Employees Deliver Better Customer Service
Shannon Fitzgerald, Government Executive
Key lessons from the 2018 Federal Employee Viewpoint Survey.

Innovation
Help Tackle the Grand Challenges of Our Time
Teresa Gerton, Government Executive
The National Academy of Public Administration is launching a new initiative, “Grand Challenges in Public Administration,” to identify and address the biggest challenges that government faces through the 2020s.