Accountability and Performance Weekly – May 25-31

Management and Performance
‘Employee engagement’ and agency performance
Steve Kelman, Federal Computer Week
The author digs into new research on management practices and employee perceptions.

TSA Announces Pass-Fail Performance Management System for Screeners
Erich Wagner, Government Executive
TSA announced it will overhaul its performance management system for airport screeners beginning next fiscal year, opting for a simpler evaluation method that will cut down on “burdensome reporting requirements.”

‘Where’s the disconnect?’ National commission grapples with agencies’ workforce woes
Nicole Ogrysko, Federal News Network
As agencies attempt to get creative to address skills gaps and other vacancies, the Commission on Military, National and Public Service heard stories from agency leaders who described how they repeatedly ran into the boundaries of their current personnel and human capital systems.

Commission issues early recommendations for better federal IT hiring
Tajha Chappellet-Lanier, FedScoop
A recent staff memo weighed in on things that the government could do to be more competitive.

Data analytics holds keys to workforce management
Jon Lemon, Federal Times
Agencies must have the right people in the right jobs at the right time. Sometimes that can only come from insights buried in massive data stores.

Customer Service
How the Veterans Affairs Department is ‘Hardwiring’ Customer Service into Everything
Frank Konkel, Nextgov
VA is on a mission to improve the veteran experience across every service it provides.

Risk Management
Keep your agency’s risk management efforts focused on 3 goals
Nicole Puri, Federal News Network
Using technology, data analytics, and good governance to improve enterprise risk management.

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