Evidence and Evaluation
Creating the Foundation for Building an Agency Culture That Values Evidence
Andrew Feldman, Government Executive
6 ideas to focus on what’s doable.
GAO Hires First Data Scientist
Aaron Boyd, Nextgov
The position will lead the watchdog’s new Innovation Lab, soliciting new ideas and using data to help GAO better inform agencies and Congress.
DoD overcoming culture challenges to turn data ‘snapshot’ into predictive analytics
Jory Heckman, Federal News Network
The Trump administration has laid out a roadmap for predictive analytics in government, but to get those plans off the ground agencies need to get a better handle on their data.
Mousetraps for Flawed Data
Katherine Barrett and Richard Greene, IBM Center for the Business of Government
Signals that can be used to identify when data should be more closely scrutinized before being used to manage and make policy.
Can the federal government be sure its AI isn’t biased?
Andrew Eversden, Federal Times
The White House released a progress report on the federal government’s artificial intelligence research.

Management
New case studies highlight the importance of federal program management
David Summers, Federal Times
How strong project and program management capabilities and practices can improve outcomes and drive effective execution throughout government.
Performance Management: A View from the Front
Katherine Barrett and Richard Greene, IBM Center for the Business of Government
Six significant trends in performance management.
How to Make Your Performance Review Process Less Painful
Scott Eblin, Government Executive
3 ideas to make the process more meaningful.

Leadership
Federal Agencies Can Succeed at Leadership Development Even Amid Tight Budgets
Bill Valdez, James L. Perry, Jenny Knowles Morrison, and Gordon Abner
Data on the impact of training programs will help make the case for sustained funding.

Customer Service
Paving the way for government to improve the digital customer experience
Santiago Milian, John Gray Parker and Cameron Hanson, Federal Times
As agencies prepare plans to modernize websites, as mandated by the 21st Century IDEA Act, they should remember they are at the beginning, not the end.