Biden Customer Experience Initiative to Assess Performance

White House

In a new executive order, the Biden Administration “will work to identify and define critical services that meet customers’ needs and expectations, assess performance delivery and report it publicly, incorporate customer feedback during each interaction, and ultimately ensure services deliver a better experience to the public.”

ICMA Award for Performance Management

International City/County Managers’ Association

As part of ICMA’s efforts to advance the practice of professional local government management, it awards certificates each year to recognize programs that instill a culture of performance management, pursue comparative analysis and data-informed decision-making, and promote transparency. Here is the list of certificate recipients in 2021, also organized by nine leading practices in use.

Resource of the Week: Florida’s Office of Program Policy Analysis & Government Accountability

State of Florida

OPPAGA is a research arm of the Florida Legislature. It supports the legislature by providing data, evaluative research, and objective analyses that assist legislative budget and policy deliberations. Its website provides access to hundreds of past reports, organized by policy area and by agency.