Accountability and Performance Update – January 24-30, 2022

How integrated data, analytics can provide the highest ROI for customer experience

Federal News Network

Recent developments at the Agriculture Department may serve as a model for how agencies can move forward. It launched AskUSDA to serve as the single “front door” to deliver a centralized contact center experience that aims to help customers get consistent and streamlined information. 

The Next Frontier in Equity Is All About Data


Developing strategies centered on data collection is critical for governments to make sure resources are deployed in an effective and equitable way. . . . The American Rescue Plan Act offers a starting point for how to create consistent equity measures.

Citizen Satisfaction with Federal Government Services Hits All-Time Low

Government Executive

Citizen satisfaction with federal government services continued a four-year plummet and dropped to an all-time low score of 63.4% in 2021, according to an American Customer Satisfaction Index (ACSI) annual report released on Tuesday.

It’s Time to Bridge the Divide Separating Policymakers and Researchers

Government Executive (Don Kettl)

For years, researchers have complained that government doesn’t pay enough attention to the work they do. But the General Services Administration and the Office of Management and Budget have rolled out arequest for help in shaping learning for President Biden’s management agenda. How can we get the research we need to solve some of government’s toughest problems?

Video of 2021 Public Performance Conference on International Best Practices and Generally Accepted Performance Principles 

National Center for Public Performance

Presentations by academics and practitioners. Includes great case studies of performance initiatives in countries in Asia, Africa, and the Caribbean. 

How Better State Data Shaped Indiana’s Response to the Pandemic

Government Technology

The Indiana Management Performance Hub (MPH) played an instrumental part in preparing the state to respond to the impacts of the COVID-19 pandemic, making data a central part of its approach to governing through the crisis.

State and Local Fiscal Relief Funds: Lessons Learned

Results for America (Twitter Thread)

A webinar provides insights on implementation of federal Rescue Plan funds to several localities, and a link to a report dashboard reviewing the plans of 150 localities submitted to the US Treasury as a requirement for receiving their share of $350 billion in relief funds.

Resource of the Week: Conservation Programs and Performance Data

Natural Resources Conservation Service, USDA

This Data Resource provides extensive data on the Nation’s conservation program activities through its Resource Conservation Act Data Viewer. And now, data visualizations have been added to the tool, making the data easier to interpret, sort, and download. Users can also link to research reports on the effect of conservation practices, including those from the Conservation Effects Assessment Project (CEAP), a multi-agency effort to quantify the environmental effects of conservation practices and programs and show the results of our conservation dollars spent.

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